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A I'm sorry. I've lost my tags and receipt. How can I do about it? 非常抱歉。我遗失了行李牌和收据，怎么办?

B I see. What is your baggage? And do not remember the tag's number or color? 我知道了。您的行李是什么?您记得牌子的号码或颜色吗?

A It's a suitcase. But I've forgot the exact color. Maybe it is red or something. 是个皮箱，但颜色我记不清了，也许是红色或其他什么颜色。

B Could you give me a description of your case? 您能描述一下您的箱子吗?

A It's like this. It's square with a leather cover. Yes,I remember, there is a green string around the handle. That's right. 那个箱子是这样的：四方形，皮革面。对了，我记起来了，有一根绿绳子绕在提手上。

B I'll check it for you... sorry to keep you waiting. I've found it.Is this yours? 我来为您查一查……对不起，让您久等了，我找到了，是这个吗?

A Yes,It is the right one. 是的，这是这个。

B Will you show me your key card, please? 请把出入证给我看看好吗?

A Here it is. 给你。

B All right. Now you can take your case away. 好了，现在您可以拿走您的箱子了。